Leidos Holdings Online Jobs (Remote) ::: USA @Usaremotejob ( Contact Center Program Manager )
Hiring Organization: Leidos Holdings
Post Name: Contact Center Program Manager
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Houston, TX
Full Job Description
The Leidos Common group is employing for a Contact Place Program Director to give asset and specialized initiative of a current government organization omni-channel contact focus program. In this job, you will have liability regarding driving project execution and driving upgraded client encounters by working intimately with the Program The executives Office (PMO) and other contact place program pioneers to persistently advance the contact community with new advancements and cycles. The fruitful competitor will areas of strength for have, correspondence and joint effort abilities as well as have the option to adjust to client needs and keep up to date with the most recent contact community arrangements, advancements, and administrations. This position is 100 percent remote and will require restricted travel to help client tasks.
What you'll do:
- Oversee assets, spending plan, plan, client commitment, advancements and guarantee very good quality client fulfillment.
- Foster SOPs, plan and improve the contact place preparing educational program and stage, and information the executives content and arrangement.
- Perform nitty gritty investigation utilizing progressed logical abilities and apparatuses, get ready new assistance execution plans.
- Oversee and keep in touch place execution innovation ventures to drive self-administration with new and improved frameworks and devices.
We are searching for somebody with the accompanying capabilities:
- Four year certification, or identical experience, and 8+ long periods of involvement supporting administrative contact community programs areas of strength for prompting keenness in executing government task orders, activities, staff the board (counting subcontract tasks), and spending plan.
- Mastery in contact community execution measures, client relationship the board, information the executives, labor force the board, quality confirmation, information examination, omnichannel activities, standard working systems, and CSR preparing.
- 5 years of involvement communicating with IT staff to arrange new arrangements and issue goal.
- Information on contact place advances, including clever IVR, chatbot, live visit, VOIP communication, ACD, and CRM and related devices, and have the option to lead groups to drive successful ceaseless upgrades.
Leidos Holdings Online Jobs (Remote) ::: USA @Usaremotejob ( Contact Center Program Manager )
