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Atlas Air Worldwide Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Customer Service Agent )
Job Responsibilities: Customer Service Agent
Salary: $20 - 25/Hour
Company: Atlas Air Worldwide Holdings
Location: Carson City , USA
Educational Requirements: High School
Full Job Description:
Outline:
This positon is liable for the immediate cooperations and correspondences with clients in a considerate, effective, cordial and expert way. Handle client protests; give suitable arrangements and choices inside as far as possible. Requires following-up to guarantee goal. Keeps and documents records of client collaborations. Follow correspondence systems, rules and approaches. Go past the additional mile to draw in and speak with outer clients.
Atlas Air Worldwide Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Customer Service Agent )
Obligations:
- Give client assistance support including obligations connected with import capabilities.
- Recognize, exploration and resolve client support issues and additionally guarantee goal.
- Support depending on the situation non-introductory booking capabilities (for example re-booking, scratch-offs, flake-outs).
- Whenever the situation allows, deflects as well as diffuses potential client issues.
- Recognizes and imparts issues in network disturbances to the client.
- Helps boss of client assistance in recognizable proof of other inward divisions' true capacity or potentially current issues and additionally needs connecting with client assistance and works with divisions to determine.
- Answers clients' inquiries, issues, demands, and additionally objections.
- Imparts following of missing freight and circles back to tracers.
- Convenient reaction to messages from clients, providers, transporters and our inward organization
- Gives opportune client get back to up help.
- Investigates nearby cases and gives documentation to corporate client care.
- Makes, keeps up with, refreshes and additionally uses client or potentially cargo reports and data in PC data set as well as organization records.
- Plans reports, keeps up with logs, finishes and sends CCA's and keeps up with departmental recording.
- Tracks generally on-sent freight to conclusive objective through airplane or truck.
- Facilitates truck developments with RFS
- Speak with GCM and APAC on legitimacy list for breakdown and taking care of.
- Establishes a climate that supports collaboration by:
- Illuminating boss and additionally head of client care of interesting or tough spots;
- Offering progressing help, help and data to client assistance staff, and the board;
- Keeping up with working associations with representatives in other appropriate offices, like Ground Operations, and deals, to get or potentially give data.
- Goes about as a contact between the client and the inward groups (CRT, Deals, Operations, Flight Arranging, RFS, ACE) to assist with deciding the most dependable booking status
- Handle all broad asks and booking questions. Over speaks with a client on the situation with their freight/booking by means of email and telephone
Capabilities:
- Secondary school degree or comparable work insight.
- Versatility in a speedy client care climate.
- Shows capability in MS Office (Succeed, Word, Groups).
- Exhibits capability with IATA interaction and methods.
- Comprehends and utilizes organization reports used by client care.
- Applies relational, correspondence, and phone abilities.
- Utilizes capacity to all the while track and direction various issues.
- Applies thinking abilities.
- Applies calculated and critical thinking abilities.
- Applies comprehension of airplane freight stacking limits.
- Comprehends and sticks to organization arrangements and strategies.
- Applies comprehension of air freight industry and rivalry.
- Three years carrier client support or freight related insight.
- Should be dependable, adaptable and accessible to work shifted hours, ends of the week and occasions.
- PC clever with a functioning information on freight frameworks.
- Go for this job isn't needed yet may happen rarely founded on business need.
Atlas Air Worldwide Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Customer Service Agent )
