Work From Home Jobs (Remote) In Mount Vernon @Usaremotejob ( Customer Support Associate )
Hiring Organization: Chainalysis
Post Name: Customer Support Associate
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: New York, USA
Full Job Description
The global economic system is changing. The revolutionary blockchain technology has changed the ability of people around the world to access wealth in a more equitable way. This revolution began with the global adoption of cryptocurrencies, but like any new financial system, it needs greater trust to realize its full potential and be safe from criminals. This is where we come in. The Chainalysis blockchain data system is helping businesses, governments and banks solve the world's top criminal cases, paving the way for a blockchain-based economy.
Customer Support supports the Chainalysis platform and applications throughout their lifecycle. The candidate will be detail-oriented, have the ability to configure and manage cloud-based software, and be interested in optimizing business processes. To be successful, the Customer Support Representative will use skills in written communication, software configuration, technical troubleshooting, and time management.
Work From Home Jobs (Remote) In Mount Vernon @Usaremotejob ( Customer Support Associate )
In a year, you'll know you're doing well if...
- You support the scheduling and implementation of the Chainalysis process with a focus on exceptional customer experience
- You have partnered with leaders in customer support, customer success, revenue operations, and marketing to execute and improve process execution and account management.
- You answered customer questions about the Chainalysis process and ensured that the customer found a satisfactory solution.
- In collaboration with the Chainalysis legal team, help update our Chainalysis community system to ensure all mailings adhere to our community guidelines.
A background like this helps:
- Knowledge of designing and managing cloud-based software
- Knowledge of asynchronous communication systems such as email, Slack and Microsoft Teams
- Excellent text communication
- Attention to detail, especially when it comes to software design
- Desire to build a career in the exciting 3 web, blockchain and crypto space
- Desire to start in the Customer Experience organization
Work From Home Jobs (Remote) In Mount Vernon @Usaremotejob ( Customer Support Associate )
