Work From Home Jobs (Remote) In Essex @Usaremotejob ( Desktop Support Analyst )
Hiring Organization: Helion Technologies
Post Name: Desktop Support Analyst
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-$30/Hour
Location: Essex, MA
Full Jobs Description
Helion is actively recruiting a new Desktop Support Analyst for Desktop Support Level 1. The Desktop Support Analyst is the first point of contact for customer support issues over the phone. Their first goal when on the phone with a customer is to diagnose the problem. The next step is to start solving a problem they can solve, or hand the problem over to someone who can solve it quickly and efficiently for the customer. The desktop support analyst will then document their troubleshooting issues and will close the ticket and work through it to resolution.
Additional Responsibilities:
- Manages a que of 5-7 tickets in addition to 16-18 incoming calls.
- Collaborates with the rest of the Desktop Support team on different tickets that come in to provide the most efficient resolution for our clients.
- Has a team mentality.We have a very collaborative environment and want our employees to become very well-rounded technicians.
Knowledge, Skills, and Abilities
- Active DirectoryCreate new users, add users to groups, knowledge of distribution and security groups.
- DNSFlushing DNS on PC’s, identify what DNS server the PC is using. Add DHCPA reservations, determine if the range is full, and find IP conflicts. Add, change, or remove file permissions.
- Printers Add to the server, install drivers, lock permissions and set up email and file scanning.
- Set up a Microsoft Office 365 account, transfer and delegate mailbox access rights, control the start of services, create distribution groups and email contacts, define transport and storage limits.
- Desktop troubleshooting Start the computer and connect to a remote registry, connect to services, recreate the user profile.
- Reseller Management Systems Create and terminate user accounts, set up department printers, install Reynolds and Reynolds and CDK, edit and configure access rights.
- Browsers Install software, reset settings, configure compatibility views, configure advanced settings. VPN VPN client and AnyConnect installation and settings.
Work From Home Jobs (Remote) In Essex @Usaremotejob ( Desktop Support Analyst )
