SS&C Technologies Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Service Desk Technician )
Job Responsibilities: Service Desk Technician
Salary: $20-30/Hour
Company: SS&C Technologies Holdings
Location: Jacksonville, USA
Educational Requirements: graduate
Full Job Description:
SS&C Technologies Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Service Desk Technician )
The Level II Help Work area Expert will act as an acceleration for our Level 1 Help Work area group as well as figure out on additional intricate problems and venture errands. This can go from application/programming investigating to equipment/network gadgets. The Worldwide Help Work area (GSD) upholds the two representatives and clients as we stick to characterized Administration Level Arrangements. All GSD colleagues influence off the rack devices as well as exclusive apparatuses to offer help. The Level II will work intimately with their authority group concerning Constant Improvement drives, Information The executives and Interaction Improvement. Extra obligations might incorporate taking part in Significant Occurrences, Calamity Recuperation, Change and Episode The executives.
Why You Will Adore It Here!
- Adaptability: Crossover Work Model and a Business Easygoing Clothing standard, including pants
- Your Future: 401k Matching System, Proficient Advancement Repayment
- Work/Life Equilibrium: Adaptable Individual/Downtime Off, Debilitated Leave, Paid Occasions
- Your Prosperity: Clinical, Dental, Vision, Worker Help Program, Parental Leave
- Variety and Incorporation: Focused on Inviting, Commending and Blossoming with Variety
- Preparing: Involved, Group Altered, including SS&C College
- Additional Advantages: Limits on wellness clubs, travel and that's just the beginning!
What You Will Get To Do:
- Resolve accelerations from Level 1 and heighten to Level 2 depending on the situation
- Design, introduce and keep up with all standard PC equipment and programming
- Use all devices accessible like ServiceNow, Conversion, Dynamic Catalog, and Microsoft Groups
- Consistently act as a specialized asset for others inside the association
- Perform secret word resets and oversee clients in a functioning catalog climate
- Remotely investigate specialized issues via telephone or through email
- Help manager to smooth out day to day help methodology
- Help with the update and upkeep of programming on a case by case basis
- Give input on intending to future activities
- Report changes in strategies and in robotization of both everyday help and support of frameworks
- Accept proprietorship, as appointed, of the entire or part of continuous ventures
- Acquire insight, understanding, and mastery important to follow through with allocated responsibilities
- Show capacity to research and determine client issues in a convenient and exact way with negligible direction
- Give normal status and progress towards achievements with one's manager
- Oversee and transfer summation of episodes obviously and successfully to different movements
- Use the corporate issue the board programming to follow solicitations and goal
- Help with Metric/KPI announcing and Dashboards
- Perform different obligations as alloted
What You Will Bring:
- Position requires B.S. in Software engineering/related field or comparable specialized preparing and work insight.
- 4+ long periods of important involvement in a solid information on equipment, Microsoft Working frameworks, Citrix Show Server and Windows Spaces. Data set insight (SQL/MSAccess) is an or more.
- Experience utilizing an ITSM tagging framework like ServiceNow and additionally Cure
- Experience utilizing Contact Center programming like Avaya, Five9 or Cisco
- Commonality utilizing a Knowledgebase to determine/heighten requests
- Fundamental information on industry principles, standard working methods and Measurements
- HDI Accreditation exceptionally liked
- Experience with Dynamic Catalog
- Experience with VPN (IPSec/SSL) programming
- Experience with Citrix Show Server
- Experience with Windows workstation/server working frameworks and Microsoft Office Suite
- Solid critical thinking and logical abilities
- Powerful relational abilities
- Point by point information and comprehension of the pertinent advancements and stages
- Capacity to work and contribute in a group climate
- Fundamental undertaking the board, client care and time usage abilities
- Solid relational abilities and tender loving care
- Capacity to work in speedy climate
SS&C Technologies Holdings Customer Service Jobs (Remote) ::: USA @Usaremotejob ( Service Desk Technician )
